Personal information and confidentiality policy
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Form | Contact Information - Program for Non-Affected Residents
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Requests and Complaints
Always trying to better serve its citizens, the City of Dorval offers them the possibility to make an online request.
Dorval residents can inform the City about a non-urgent problem related to various pickup services (garbage, recycling, organic waste, bulk solid waste, large objects, etc.), the roads, the maintenance of municipal buildings, aqueduct and sewer networks, as well as the street lighting and road signage networks.
Once you send your request, it will be forwarded to the appropriate service, where a city employee will follow-up as quickly as possible. You will also be addressed an acknowledgement of receipt, including a request number. It will allow you to follow the progress of your request, as some information may be added with respect to actions taken by the City to respond to your request. Finally, you will be notified upon completion of your request.
Mobile App Voilà! Signalement
You can also submit a request twith your smartphone in just a few clicks, thanks to the Voilà! Signalement app.
Here is how to report a situation:
- Download the Voilà! Signalement free mobile app on the App Store (iOS) or on Google Play (Android) and create your profile.
- Click on "Nouvelle demande" (New Request) and select "Dorval". You can also attach a photo of the situation you want to report.
- Select the nature of your request from the choices available.
- Specify the location of the situation you want to report and send your request.
Requests and Complaints
Privacy Policy and Protection of Personal Information
The information collected via this form is required to process your online requests and complaints. It is intended to be processed exclusively by City of Dorval employees who require access to it in the course of their duties, as well as by current or future subcontractors or partners for exclusively technical and logistical reasons. Physical, organizational, contractual, and technological security measures have been put in place to protect it. We will use, disclose, or retain these records only as long as necessary for the fulfillment of those purposes and to the extent permitted or required by law. You have the right to access and rectify your personal information, and you may withdraw your consent at any time. If consent is refused or withdrawn, please note that we may not be able to process your request. If you have any questions regarding the information collected through this form, please review our confidentiality policy.
Type of request
Once on the reporting platform, you will need to select the category that corresponds to the nature of your request from the following options:
- General request
- Rolling bins (repair, replacement, delivery) – Weekly collections
- Residual material collections
- Snow removal
- Urban Forestry
- Registration, complaints, access to information
- Universal accessibility – Committees
- Leisure and Culture (information)
- Potholes – Roads
- Public Safety
- Urban Planning Department (information)
- Municipal Taxes – Assessment and Taxes
Information