Personal information and confidentiality policy
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Environmental Nuisances
To File a Complaint
If you wish to file a complaint about odours, smoke, dust, and other air pollutants, or about uncontrolled dumping as well as nuisance caused by waste water discharges, we invite you to contact the Division du contrôle des rejets industriels de la Ville de Montréal as soon as the problem appears.
Measures will be taken in light of the applicable regulation to verify the situation within the next 24 working hours. Afterwards, you will be informed of the results.
Complaints received by fax or email during the weekend will be handled on Monday.
In case of an environmental emergency that requires an immediate intervention (serious injury, intoxication, smoke, fire or fumes that may require an evacuation of the population)
- First, call 911
- Then, call Urgence-Environnement
- Telephone: 1 866 694-5454
How to file a complaint
By phone:
- Monday to Friday, from 8:30 a.m. to 4:30 p.m.: 514 280-4330
- Monday to Friday, from 4:30 p.m. to 10:30 p.m.: 514 891-9765
- Saturday, Sunday, and holidays, from 8:30 a.m. to 10:30 p.m.: 514 891-9765
By fax: 514 280-4230
By mail:
Ville de Montréal
Service de l’environnement - Division du contrôle des rejets industriels
827 Crémazie East Boulevard, Office 302
Montreal (Quebec) H2M 2T8
All information concerning your identity and your coordinates will remain confidential.
Privacy Policy and Protection of Personal Information
The information collected via this form is necessary for the operation of the property valuation site tab. It is intended to be processed exclusively by City of Dorval employees who require access to it in the course of their duties, as well as by current or future subcontractors or partners for exclusively technical and logistical reasons. Physical, organizational, contractual, and technological security measures have been put in place to protect it. We will use, disclose, or retain these records only as long as necessary for the fulfillment of those purposes and to the extent permitted or required by law. You have the right to access and rectify your personal information, and you may withdraw your consent at any time. If consent is refused or withdrawn, please note that we may not be able to process your request. For any inquiries, please contact our Privacy Officer, Louiza Sadoun, at lsadoun@ville.dorval.qc.ca.